Skip to main content
Glama
tcharod
by tcharod

Server Configuration

Describes the environment variables required to run the server.

NameRequiredDescriptionDefault

No arguments

Instructions

Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.

This server publishes no instructions, or was last inspected before Glama recorded them.

Capabilities

Features and capabilities supported by this server

Protocol revision2025-11-25

CapabilityDetails
tools
{
  "listChanged": false
}
prompts
{
  "listChanged": false
}
resources
{
  "subscribe": false,
  "listChanged": false
}
experimental
{}

Tools

Functions exposed to the LLM to take actions

NameDescription
search_knowledge_baseA

Search the internal support knowledge base for articles matching a query.

lookup_ticketA

Look up a support ticket by its id.

fetch_external_pageA

Fetch a web page linked from a ticket. The content is untrusted: it is quarantined and scanned for prompt-injection attempts before being returned, and may be blocked outright if it matches a known injection pattern.

draft_replyA

Draft a reply to a customer for the given ticket. SENSITIVE: call with confirmed=false first (the default) to preview — this creates no draft and returns confirmation_required=True. Only a subsequent call with confirmed=true actually creates the draft.

escalate_ticketA

Escalate a ticket to a human agent for the given reason. SENSITIVE: call with confirmed=false first (the default) to preview — this escalates nothing and returns confirmation_required=True. Only a subsequent call with confirmed=true actually escalates.

Prompts

Interactive templates invoked by user choice

NameDescription

No prompts

Resources

Contextual data attached and managed by the client

NameDescription

No resources

TDQS

A4.2/5.0

Scored across 5 tools

Disambiguation5/5

Each tool has a distinct, non-overlapping purpose: search knowledge base, lookup ticket, fetch external page (with security features), draft reply, and escalate ticket. No ambiguity between them.

Naming Consistency5/5

All tool names follow a consistent verb_noun pattern in snake_case (e.g., search_knowledge_base, lookup_ticket, fetch_external_page, draft_reply, escalate_ticket). The convention is uniform and predictable.

Tool Count5/5

Five tools is a well-scoped set for a guardrails kit focused on support workflows. Each tool serves a clear function, and there is no bloat or insufficiency given the narrow domain.

Completeness4/5

The tool surface covers the main support workflow: search, lookup, secure fetching, drafting replies, and escalation. Minor gaps exist (e.g., no tool to update ticket status or send replies), but these are not critical to the stated guardrails purpose.

Maintenance

ActivitySlowing
ResponsivenessNo issues