issue_refund
Processes order refunds linked to a CRM case, requiring a reason and human approval for amounts over $250 before the refund is completed.
Instructions
Issue a refund for an order. FINANCIAL ACTION. Amounts above $250 need a human approver (approved_by is set by the harness, never by the model).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| amount | Yes | ||
| reason | Yes | ||
| case_id | Yes | ||
| order_id | Yes | ||
| approved_by | No | Set by the agent harness after human approval. Do not supply. |