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crm-cases

crm-cases

by sm2774us
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    TDQS

    A3.8/5.0

    Scored across 6 tools

    Disambiguation5/5

    Each tool targets a clearly distinct resource or action: cases, customer profiles, orders, refunds, case updates, and email drafts. The only same-resource overlap is get_case vs update_case, but their actions are unambiguous.

    Naming Consistency5/5

    All tools follow a consistent snake_case verb_noun convention: get_case, get_customer_profile, get_order, issue_refund, update_case, draft_customer_email. The pattern is predictable and readable throughout.

    Tool Count5/5

    Six tools is well-scoped for a CRM case-handling server. Each tool earns its place in the support workflow without obvious redundancy or excessive surface area.

    Completeness4/5

    The surface covers the core case workflow: fetch case/customer/order context, issue refunds, update case status, and draft replies. It lacks case search/listing or case creation, but those are minor gaps for an agent working from a known case id.

    Maintenance

    ActivityMaintained
    ResponsivenessNo issues

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