retention_playbook
Generate a comprehensive retention system with customer health scoring, segment-specific intervention playbooks, early warning alerts, and email templates to reduce churn.
Instructions
Retention Strategy Framework: Generate comprehensive retention system with customer health score model (5 components, 100 points), intervention playbooks by segment (healthy/at-risk/critical), early warning alerts, save playbooks with email templates, and success metrics.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| resources | No | CS team size and tools | |
| churn_reasons | Yes | Known primary churn factors | |
| customer_segment | Yes | Customer segment to focus on | |
| current_churn_rate | Yes | Current churn rate and timeframe | |
| customer_lifecycle | No | Typical journey stages |