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sdrom2008

Synerixis Ops MCP

by sdrom2008

update_conversation_status

Destructive

Set a conversation's status to resolved, reopen, or closed after host approval, letting support agents finalize or reactivate customer threads.

Instructions

Set conversation status to resolved, reopen, or closed. Host must approve. open is not a write value.

Input Schema

NameRequiredDescriptionDefault
statusYes
confirmYes
conversationIdYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

A3.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare destructiveHint=true, idempotentHint=false, and openWorldHint=true, so the safety profile is covered. The description adds valuable context about host approval and the invalid 'open' value, though it does not explain the destructive consequences or what 'confirm' is for.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, front-loaded with the core action and immediately followed by the critical approval prerequisite and value constraint. No wasted wording.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a destructive, non-idempotent mutation with a required confirm parameter and no output schema, the description covers the approval prerequisite and valid status values but omits what confirm does, expected side effects, and whether confirmation must be true. Annotations help, but key invocation details for confirm are missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, so the description must compensate. It repeats the status enum and warns that 'open' is invalid, but it does not explain the required 'confirm' boolean, its relationship to host approval, or what conversationId expects.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource ('Set conversation status') and enumerates the allowed target statuses. It is clear enough to distinguish from siblings like assign_conversation or approve_ai_reply, though it does not explicitly name alternatives.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It provides an important prerequisite ('Host must approve') and clarifies that 'open' is not a valid write value. However, it gives no guidance on when to choose this tool versus related conversation-management siblings, nor any when-not-to-use conditions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.