update_ticket
Update service ticket fields like status, priority, assignee, or due date with partial updates. Only provided fields change, enabling status transitions, reassignment, and priority adjustments.
Instructions
Update a service-level ticket (PATCH semantics — only provided fields change).
Use this for status transitions, reassignment, priority bumps, etc.
Args: ticket_id: The internal ticket id (NOT the display id). title: New title (1-200 chars). description: New description. status: New status — open / in_progress / done / cancelled. priority: New priority — low / medium / high / urgent. severity: New severity — minor / major / critical or null. assignee_user_id: New assignee user id (pass empty string to unassign? Use null). start_date: ISO date "YYYY-MM-DD". due_date: ISO date "YYYY-MM-DD". tags: New full list of tags (replaces existing). parent_ticket_id: New parent ticket id.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tags | No | ||
| title | No | ||
| status | No | ||
| due_date | No | ||
| priority | No | ||
| severity | No | ||
| ticket_id | Yes | ||
| start_date | No | ||
| description | No | ||
| assignee_user_id | No | ||
| parent_ticket_id | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |