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omichelbraga

eSentire Atlas MCP Server

by omichelbraga

tickets_upload_attachment

Attach a file up to 5MB to an eSentire case by providing ticket ID, file name, and base64-encoded content.

Instructions

Attach a file to a case (WRITE).

Only handles the inline path, i.e. files <= 5MB. For anything larger, Atlas requires a two-step presigned upload that has to be driven from a real filesystem, not through an MCP tool call.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
usernameNoName or email of an authorised contact. Required by the PUT form of the API; when omitted, the POST form is used instead.
file_nameYesName to store, e.g. "triage.png".
ticket_idYeseSentire ticket number.
content_base64YesFile bytes, base64-encoded.

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. First observedv0.1.0

TDQS

A4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

There are no annotations, so the description carries the behavioral burden. It does disclose the WRITE nature and the size constraint, but it does not describe what happens on success, whether the upload is synchronous, permission requirements, or overwrite behavior. The output schema exists but its contents are not shown, so return-value behavior remains unspecified.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences that front-load the core purpose and immediately state the key constraint. Every sentence earns its place, and there is no redundant restating of schema details.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description captures the essential calling constraint (inline path, <=5MB) and the schema covers all parameter semantics. It is reasonably complete for a simple one-shot upload tool, though it leaves some behavioral details like failure modes and response shape unspecified.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already explains ticket_id, file_name, content_base64, and username. The description adds the 5MB inline-path limit, which is useful context, but it adds no additional meaning to individual parameters beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific action ('Attach a file to a case') and marks it as a WRITE operation. This clearly distinguishes it from sibling tools like tickets_list_attachments, tickets_get_attachment_link, and tickets_delete_attachment. The scope is unambiguous enough for an agent to know what this tool does.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly describes the supported inline path and the 5MB size boundary, and tells the agent that larger files require a different presigned-upload flow outside MCP. It does not name a sibling MCP alternative, but since the alternative requires a real filesystem, the exclusion is still practical and clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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