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MCP Customer Support Example

MCP Customer Support Example

by odelvalle
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    TDQS

    A4.2/5.0

    Scored across 6 tools

    Disambiguation5/5

    Each tool has a clearly distinct purpose: calculating refund eligibility, creating tickets, listing orders, getting profiles, requesting refund approval, and sending emails. There is no functional overlap between any two tools.

    Naming Consistency5/5

    All tool names follow a consistent verb+noun pattern in camelCase (e.g., calculateRefundEligibility, createSupportTicket), with no deviations or mixed conventions.

    Tool Count5/5

    With 6 tools covering customer order lookup, profile access, refund eligibility, ticket creation, refund approval requests, and email notifications, the count is well-scoped for a customer support demo or small-scale integration.

    Completeness4/5

    The tool set covers the core customer support workflow—viewing orders and profiles, creating tickets, checking and requesting refunds, and sending emails. Minor gaps include lack of ticket update or order cancellation, but the essential interactions are present.

    Maintenance

    ActivitySlowing
    ResponsivenessNo recent community issues

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