Assumir conversa
aspa_assumeTake over a support conversation assigned to no one or another agent, required before replying, and only after explicit approval; this action is visible to the customer or team.
Instructions
Assume (take) a conversation by clicking 'Assumir' in the Aspa panel: works for conversations without an agent and for conversations assigned to another agent. Required before replying to a conversation that is not yours. This is a real action visible to the customer or the team. Only call it after the user explicitly approved this exact action in the conversation.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"contact": "<contact>"
},
"name": "aspa_assume"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| index | No | Index from aspa_list_conversations, only to tell apart contacts with the same name. | |
| contact | Yes | Contact name exactly as listed. Required for every action that changes a conversation. | |
| conversation_id | No | conversation_id returned by aspa_read_conversation. When given, the action is refused if the open conversation is a different one. |