get_kb_article
Fetch the complete AVEVA knowledge base article using an article number or portal link to access symptoms, cause, and resolution details.
Instructions
Fetch the full text of one AVEVA knowledge base article, including its symptoms, cause and resolution sections.
Use after search_pi_kb to read an article whose excerpt looks relevant, or directly whenever the user supplies an article number or a softwaresupportsp.aveva.com link. Search excerpts are truncated and routinely omit the actual fix, so read the article before answering from a search result alone.
Read-only; no side effects. Returns a header line with title, products, article type and last-updated date, then the article body converted from HTML to plain text and truncated at max_chars, with a marker when cut.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| article | Yes | Article number such as '000100024', or a full portal URL such as 'https://softwaresupportsp.aveva.com/en-US/knowledge/details/000100024'. Both forms are accepted. | |
| max_chars | No | Maximum characters of article body to return, 500-20000. Raise it if the response ends in a truncation marker. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |