Enables AI agents to retrieve customer, order, ticket, policy, and agreement information, and to prepare or execute state-changing support actions like escalations and follow-ups with confirmation and access control.
Enables secure support-ticket and customer-account operations with signed JWT authentication, prompt-injection and tool-poisoning guardrails, and human-in-the-loop confirmation for destructive actions.
Enables Zendesk support workflows through tools for semantic ticket search, customer context retrieval, solution version assessment, and daily work summaries.
Provides MSP support tools (ticket search, draft response, KB search, update) with a deterministic security guardrail that refuses to draft responses for security tickets based on content scanning, even if mislabeled.
Enables comprehensive management of Zendesk tickets, comments, and Help Center articles through tools for searching, creating, and updating content. It includes specialized prompts for ticket analysis and response drafting to streamline support workflows.
