Enables operations teams to diagnose and resolve stuck orders via natural-language queries. It provides evidence-based resolution proposals, but any state-changing action requires explicit human confirmation.
Enables AI assistants to investigate and safely resolve commerce order exceptions, such as expired inventory reservations, by providing a workflow across synthetic order, payment, inventory, and fulfillment systems.
Enables AI agents to investigate commerce incidents where a payment was captured but no order was created, by checking payment/order status and creating or updating incident escalations for human review. It also provides tools to list open escalations and check escalation status, without ever taking automated corrective action.
Enables commerce operations teams to investigate missing-delivery complaints and resolve them through natural language, with policy-enforced refunds and escalations.