Genesys Flow MCP

Local MCP server that connects to Genesys Cloud, lists IVR routes, retrieves an IVR's configured open-hours flow, and produces readable Markdown documentation.

The generated document is structured for both business and technical readers:

• Route — IVR name, ID, state, DNIS (when available), and configured flow.

• Business Focus — the flow purpose and customer menu routing.

• Technical Focus — flow settings, variables, prompts/TTS, tasks, menus, and decision paths.

• Integrations and Routing Dependencies — Data Actions, Bot Flows, and ACD queues.

Prerequisites

• Node.js 18 or later

• A Genesys Cloud OAuth client using the Client Credentials grant

• Permissions to read Architect IVRs and flows in the relevant Genesys Cloud organisation

Related MCP server: Hive Mind MCP Server

Install and configure

Install dependencies:

cd <path-to-genesys-flow-mcp>
npm install

Create a .env file in the project root:

GENESYS_CLIENT_ID=your-client-id
GENESYS_CLIENT_SECERET=your-client-secret
GENESYS_REGION=ie

Important: GENESYS_CLIENT_SECERET is intentionally spelled this way because it matches the current source code. Do not rename it to SECRET unless you also update src/config/env.ts.

Set GENESYS_REGION to your Genesys Cloud region suffix, for example ie for mypurecloud.ie.

Run locally

For development:

npm run dev

For the compiled server used by desktop clients:

npm run build
npm start

The server uses the MCP stdio transport. It is started by the MCP client; it does not expose a browser URL or HTTP port.

Test with MCP Inspector

Use the MCP Inspector to test the server directly before connecting it to Claude Desktop:

cd <path-to-genesys-flow-mcp>
npm run inspect

The Inspector opens a local browser interface. In it:

1. Connect to the server using the default stdio configuration.

2. Open the Tools tab.

3. Run get_ivrs to confirm Genesys authentication and route retrieval.

4. Run get_flow_by_name with an IVR name, for example:

   {
     "name": "testt call"
   }

5. Check that the response starts with the Route section and includes the configured flow, prompts, and integrations.

Available tools

get_ivrs

Returns the Genesys Cloud routing/IVR list.

Example request:

List the available Genesys IVRs.

get_flow_by_name

Looks up an IVR by name, retrieves its configured open-hours flow, and returns Markdown documentation.

Input:

{
  "name": "testt call"
}

Example request:

Use get_flow_by_name for the IVR named "testt call".

If the IVR is not found, or it has no open-hours flow, the tool returns an error describing the problem.

What the generated documentation includes

The documentation follows the relationship below:

Genesys IVR Route
        ↓
Configured Open-Hours Flow
        ├── Business Focus: customer routing and menu choices
        └── Technical Focus: prompts, variables, tasks, menus, integrations

Integration detection covers the common Architect dependencies below:

All TTS prompts found in tasks and menu greetings are included in the technical flow walk.

Test with Claude Desktop

1. Build the project:

   cd <path-to-genesys-flow-mcp>
   npm run build

2. In Claude Desktop, open:

   File → Settings → Developer → Edit Config

3. Add the following at the top level of the opened JSON file. Preserve any existing settings such as preferences.

   {
     "mcpServers": {
       "genesys-flow": {
         "command": "node",
         "args": [
           "<path-to-genesys-flow-mcp>\\dist\\index.js"
         ],
         "env": {
           "GENESYS_CLIENT_ID": "your-client-id",
           "GENESYS_CLIENT_SECERET": "your-client-secret",
           "GENESYS_REGION": "ie"
         }
       }
     }
   }

   Replace <path-to-genesys-flow-mcp> with the full path to your local project folder. If the file already contains properties, add mcpServers alongside them and ensure the preceding property ends with a comma.

4. Fully quit and reopen Claude Desktop.

5. Start a new chat and ask:

   What Genesys tools are available?

   Then test the documentation:

   Use get_flow_by_name for the IVR named "testt call" and document its route, configured flow, prompts, and integrations.

Do not commit or share the Claude Desktop config if it contains your client secret. For a local test on a personal device, passing the credentials through the MCP env block is acceptable. Use a dedicated OAuth client with the minimum required Genesys permissions.

Build check

Run the TypeScript build check after code changes:

npm run build

Project structure

src/
├── config/       Environment variable validation
├── mcp/          MCP server and tool registration
├── services/     Genesys authentication, API access, and documentation generation
├── tools/        MCP tool handlers
└── types/        Genesys Cloud response types