Reply drafting
parserail_replyTurn a customer thread and your context into a ready-to-send reply with the right tone and an internal agent note. Use policies or account facts to shape the response.
Instructions
A customer thread plus your context → a ready-to-send reply in the right tone, with an internal note for the agent. Costs credits from the account wallet.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| goal | No | What the reply should achieve, e.g. "offer refund, keep them". | |
| tone | No | ||
| thread | Yes | The email/ticket thread, newest last. | |
| context | No | Policies, KB extracts, account facts the reply may use. | |
| senderName | No | Sign-off name. |