Ticket wijzigen
update_ticketChange a ticket's subject, status, priority, type, or assigned operator using lookup IDs; only supplied fields update, and closing may email the contact.
Instructions
Change the subject, status, priority, ticket type or assigned operator of a ticket. Only the given fields are changed. Use list_lookups for the ids. Closing a ticket may e-mail the contact.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"ticket_id": "<ticket_id>"
},
"name": "update_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| subject | No | ||
| status_id | No | ||
| ticket_id | Yes | ||
| operator_id | No | ||
| priority_id | No | ||
| ticket_type_id | No |