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iTechSmartINC

iTechSmart MCP Server

itsm_list_open_incidents

Retrieve all open ITSM incidents sorted by severity to identify and prioritize unresolved tickets.

Instructions

List all currently open incidents (ITSM tickets with status=open), sorted by severity.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the burden of behavioral disclosure. It explicitly states the filter (status=open) and the sort (by severity), which are useful behavioral details. It does not mention pagination or access scope, but for a simple list operation this is adequate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence that is front-loaded with the action ('List') and includes the essential details (scope, filter, ordering). Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool with no parameters and no output schema, the description covers purpose, filter, and ordering. It does not specify the response format, but that is not critical for this type of tool given the surrounding context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters, so the schema is fully complete. The description does not need to explain any parameters, and there is no ambiguity to resolve. Baseline for 0 params is 4.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'list', the resource 'open incidents', and specifies the exact filter (status=open) and ordering (by severity). It distinguishes this tool from siblings like itsm_list_tickets, which likely includes closed tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies the tool is for retrieving open incidents but does not explicitly compare to alternatives like itsm_list_tickets or itsm_get_ticket. No when-to-use or when-not-to-use guidance is provided, so usage is implied rather than explicit.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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