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iTechSmartINC

iTechSmart MCP Server

itsm_get_ticket

Retrieve an ITSM ticket by ID to access its details and verify sealed ProofLink receipts.

Instructions

Retrieve a single ITSM ticket by ID, including embedded ProofLink receipt if sealed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesTicket ID (e.g. ITS-10001)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It adds one useful behavioral detail: the ticket includes an embedded ProofLink receipt if sealed. However, it does not mention other behavioral aspects like error handling, permissions, or the absence of a receipt for unsealed tickets. This is adequate but sparse.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, focused sentence that front-loads the action and includes the key additional detail about ProofLink. No unnecessary words; every part earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple single-parameter retrieval tool without an output schema, the description provides enough context: the action, the key conditional behavior (receipt if sealed), and the ID parameter is self-explanatory. It could mention what happens if the ticket is not found, but that is a minor gap given the tool's simplicity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema already describes the only parameter (ticket_id) with 100% coverage. The description's 'by ID' adds no new semantic meaning beyond what the schema provides. Baseline 3 is appropriate since the schema fully documents the parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states a specific action ('Retrieve a single ITSM ticket by ID') and adds contextual detail about the embedded ProofLink receipt. It distinguishes from sibling tools like itsm_list_tickets (multiple tickets) and itsm_create_ticket (creation).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description clearly implies when to use this tool: when you have a specific ticket ID and need a single ticket. However, it does not explicitly mention alternatives or exclusions (e.g., 'use itsm_list_tickets for multiple tickets'), though the context is unambiguous.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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