update_case_status
Modify case status and optionally adjust priority or reassign cases in Salesforce Order Concierge to track customer service progress.
Instructions
Update a case status with optional priority and assignment changes
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| caseId | Yes | The case ID to update | |
| status | Yes | New case status | |
| reason | No | Reason for status change (optional) | |
| priority | No | Case priority (optional) | |
| assignedTo | No | User ID or username to assign case to (optional) |