send_shipping_info
Send a customer's shipping carrier and tracking code directly through the social platform where they reached out.
Instructions
Send shipping and tracking information to a customer.
Automatically sends a tracking message through the same social platform the customer used to contact you (Instagram DM, WhatsApp, etc.).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| customer_id | Yes | Customer ID to notify | |
| carrier | Yes | Shipping carrier name (e.g., "Yurtici", "Aras", "PTT", "MNG", "DHL") | |
| tracking_code | Yes | Package tracking number | |
| org_id | No | Organization ID (uses YAPARAI_ORG_ID env var if not provided) |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||