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donoree
by donoree

superops_tickets_create

Create a ticket in SuperOps.ai to log client issues with subject and client ID, plus optional priority, description, category, tech group, and requester email.

Instructions

Create a new ticket in SuperOps.ai.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
subjectYesTicket subject/title
clientIdYesClient account ID
priorityNoTicket priority: Low, Medium, High, or Critical
descriptionNoDetailed description of the issue
categoryNameNoService category name
techGroupNameNoName of the technician group to assign
requesterEmailNoEmail of the person reporting the issue
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure, yet it only states the mutation itself. It does not disclose side effects (e.g., notifications to technicians or requester), what the response contains, or what happens on validation failures such as an unknown clientId.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single sentence with no wasted words, front-loading the verb and object. It loses a point because the brevity veers toward under-specification for a creation tool — more behavioral content could have been added without harming clarity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 7-parameter mutation tool with no output schema and no annotations, this is thin. It omits return-value behavior, side effects, and failure semantics — exactly the context an agent needs to confirm the ticket was created and to handle errors.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with all 7 parameters individually described in the input schema. The description 'Create a new ticket' adds no parameter-level meaning beyond the schema, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description opens with a specific verb ('Create') and names a precise resource ('a new ticket') in the SuperOps.ai system, so an agent immediately knows the operation. Among ticket siblings (list, get, update, add_note, log_time), 'create' is the only creation verb, but the description doesn't explicitly contrast itself with alternatives, stopping short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description offers no guidance on when to use this tool versus siblings like superops_tickets_update or superops_tickets_add_note, and mentions no prerequisites such as looking up a valid clientId via superops_clients_list. An agent must infer the entire call context from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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