Fetch Zendesk support tickets with full conversation transcripts for trend analysis. Filters by date range and ticket status. Returns ticket metadata (subject, status, priority, tags, dates) and the complete conversation transcript for each ticket. Use for analyzing support trends, common issues, and customer sentiment.

Read articles from the Zendesk Help Center (Guide). Supports four modes: "search" for full-text search, "list" to browse articles by section or labels, "get" to retrieve a single article by ID with full content, and "sections" to list all Help Center sections (lightweight — use this to discover section IDs before creating articles).

Create a new article in the Zendesk Help Center. The article is created as a draft by default to allow review before publishing. Requires a section_id — use read_articles with include_sections=true to discover available sections.

Update an existing Zendesk Help Center article's content (title, body, draft status). Uses the Zendesk Translations API to modify content for the specified locale. At least one of title, body, or draft must be provided.