F
licenseNot graded
qualityA
maintenanceEnables integration with Zendesk to retrieve and manage tickets and comments, analyze tickets, draft responses, and access Help Center articles as a knowledge base.
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Zendesk MCP Server
by djcorbett96
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- FlicenseNot gradedqualityAmaintenanceEnables users to fetch, create, and update Zendesk tickets and comments, analyze tickets and draft responses, and query Help Center articles as a knowledge base.-
- FlicenseNot gradedqualityAmaintenanceEnables retrieving and managing Zendesk tickets and comments, accessing Help Center articles as a knowledge base, and using specialized prompts for ticket analysis and response drafting.-
- FlicenseNot gradedqualityDmaintenanceEnables AI agents to interact with Zendesk ticket data for customer support analysis and insights. It supports searching tickets by tags or keywords, retrieving ticket details, and analyzing agent performance and service trends.-
- FlicenseNot gradedqualityAmaintenanceEnables operators to retrieve and manage Zendesk tickets and comments, access Help Center articles as a knowledge base, and generate ticket analyses and draft responses.-
- FlicenseNot gradedqualityAmaintenanceEnables operators to retrieve and manage support tickets, comments, and attachments under their own Zendesk permissions, and to search Help Center articles as a knowledge base. Includes specialized prompts for analyzing tickets and drafting responses.-
TDQS
A4.4/5.0
Scored across 4 tools
Disambiguation5/5
Each tool has a clearly distinct purpose: fetch_tickets is exclusively for support tickets, while read_articles, create_article, and update_article handle help center articles without overlap. Even though read_articles supports multiple modes, it does not conflict with the write tools.
Naming Consistency5/5
All tool names follow a consistent verb_noun snake_case pattern (fetch_tickets, read_articles, create_article, update_article). The verbs are action-oriented and clearly indicate the operation, making the naming predictable and easy to navigate.
Tool Count5/5
With only 4 tools, the set is compact but well-scoped for the two main domains (ticket analysis and article management). Each tool serves a necessary function without redundancy or bloat.
Completeness4/5
The article workflow is nearly complete, with read, create, and update operations, but it lacks delete functionality. Ticket handling only supports fetching, which aligns with the stated trend-analysis purpose but may be limiting for other use cases. Overall, the coverage is solid with minor gaps.
Maintenance
ActivityInactive
ResponsivenessNo issues