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diego-prieri

Tickets MCP Server

by diego-prieri

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    • A
      license
      Not graded
      quality
      C
      maintenance
      Enables AI agents to create tickets, post public replies, add private internal notes, change ticket status, and list tickets across Zendesk, Freshdesk, and Help Scout using one consistent tool vocabulary and unified credential setup. It handles each platform's differing authentication schemes and field conventions, including Help Scout's non-refreshable OAuth2 client-credentials tokens.
      MIT
    • A
      license
      Not graded
      quality
      B
      maintenance
      Exposes a support-ticket inbox as tools an AI client can use to list, inspect, triage, and update tickets, including LLM-based category, priority, and sentiment classification with a drafted first response informed by similar past tickets. It works with a mocked dataset styled after a home-loan partner-support inbox, with the tool interface designed so a real ticket source could be swapped in later.
      MIT
    • F
      license
      Not graded
      quality
      D
      maintenance
      Enables AI agents to manage a file-backed ticketing system directly within a local repository using a structured state machine and directory hierarchy. It enforces strict markdown schemas and provides specialized tools for claiming tasks, appending work logs, and validating ticket metadata.
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    • F
      license
      Not graded
      quality
      C
      maintenance
      Enables AI clients to access and manage an internal support ticket queue through MCP tools, resources, and prompts, including searching and viewing tickets, adding comments, closing tickets with confirmation, reading knowledge base articles, and viewing queue summaries over OAuth-secured Streamable HTTP.
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    Maintenance

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