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Get a customer

getCustomer
Read-only

Retrieve a complete customer record with profile, contact details, tier, and lifetime spending summary for support, upsell, or CRM enrichment.

Instructions

Get a customer

Returns the full customer record: profile, contact details, tier and lifetime spending summary — a 360° client view for support, upsell or CRM enrichment. contact.preferred_technician includes {id, name}. contact.service_area includes {id, name}. contact.address.latitude / contact.address.longitude are null if no coordinates saved.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesCustomer ID (UUID)
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint=true and destructiveHint=false. The description adds specific returned fields (preferred_technician, service_area, address coordinates) and notes that coordinates can be null. No contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is clear and front-loaded, but includes some detail that could be more concise. Still, it is well-structured and informative.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Description compensates for missing output schema by listing key returned fields and noting nullability. It is fairly complete for a read tool with one parameter.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Only one parameter 'id' with schema description 'Customer ID (UUID)'. The description does not add further semantics beyond the schema. Schema coverage is 100%, so baseline is 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Get a customer' and elaborates that it returns the full customer record including profile, contact details, tier, and spending summary. It distinguishes from siblings like listCustomers (list) and updateCustomer (modify).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions use cases: 'for support, upsell or CRM enrichment', providing context on when to use. However, it does not explicitly state when not to use or list alternative tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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