ServiceNow FastMCP Server

A Model Context Protocol (MCP) server for ServiceNow, built with fastmcp.

Overview

This server allows LLMs to interact with ServiceNow instances to manage:

• Incidents

• Users and Groups

• Stories

• Workflows

• Knowledge Base Articles

• Script Includes

Related MCP server: ServiceNow MCP Server

Architecture

The project follows a clean, modular architecture:

src/servicenow_mcp/
├── auth/               # Authentication handling (Basic, OAuth, API Key)
├── tools/              # MCP tool implementations
│   ├── incident_tools.py
│   ├── user_tools.py
│   ├── story_tools.py
│   ├── workflow_tools.py
│   ├── knowledge_base.py
│   └── script_include_tools.py
├── utils/              # Shared utilities
│   ├── http_client.py  # Centralized HTTP client with SSL support
│   ├── helpers.py      # Common helper functions
│   ├── config.py       # Configuration models
│   └── logging_utils.py
├── application.py      # FastMCP application setup
├── server.py           # Main server entry point
└── server_sse.py       # SSE server variant

Utility Modules

http_client.py

Centralized HTTP client providing:

• Unified interface for all HTTP methods (GET, POST, PUT, PATCH, DELETE)

• Automatic SSL certificate configuration for private network instances

• Consistent timeout and error handling

helpers.py

Common helper functions to reduce code duplication:

• build_request_data() - Build request payloads from required/optional fields

• resolve_record_id() - Resolve ServiceNow identifiers to sys_ids

• format_success_response() / format_error_response() - Standardized response formatting

• format_list_response() - Pagination-aware list responses

• extract_display_value() - Safely extract display values from ServiceNow fields

• is_sys_id() - Check if a string is a valid ServiceNow sys_id

Installation

1. Create a virtual environment:

   python -m venv .venv

2. Activate the virtual environment. on Windows cmd

   .venv\Scripts\activate

   on Linux/macOS

   source .venv/bin/activate

3. Install the package:

   pip install -e .

Configuration

Copy .env.example to .env and fill in your ServiceNow credentials.

SSL Configuration

The server supports flexible SSL verification settings to handle corporate networks, proxies, and self-signed certificates.

1. Default Secure Mode (Recommended) By default, SSL verification is enabled. If you use a custom corporate certificate, set the path:

# Uses the provided certificate for verification
SERVICENOW_SSL_CERT_PATH=C:\path\to\your\corporate-ca.crt

2. Disable SSL Verification (Testing Only) To disable SSL verification (e.g., for local testing or dev instances), you must explicitly set the variable to true.

# API requests will skip SSL verification
SERVICENOW_DISABLE_SSL_VERIFY=true

Note: If SERVICENOW_DISABLE_SSL_VERIFY is not present, or set to false, the server will default to secure verification (using SERVICENOW_SSL_CERT_PATH if provided, or system defaults).

Usage

Run the server:

Windows (cmd)

.venv\Scripts\python.exe src\servicenow_mcp\server.py

Linux/macOS

.venv/bin/python src/servicenow_mcp/server.py

Debugging with MCP Inspector

The MCP Inspector is a browser-based tool for testing and debugging your MCP server. It connects to your server and allows you to interactively call tools.

Running the Inspector

Use npx to run the inspector, pointing it at the server entry point:

# On Windows (cmd)
.venv\Scripts\activate
set PYTHONPATH=src
npx @modelcontextprotocol/inspector python src/servicenow_mcp/server.py

# On Windows (PowerShell)
. .venv\Scripts\Activate.ps1
$env:PYTHONPATH = "src"
npx @modelcontextprotocol/inspector python src/servicenow_mcp/server.py

# On Linux/macOS
source .venv/bin/activate
PYTHONPATH=src npx @modelcontextprotocol/inspector python src/servicenow_mcp/server.py

This will:

1. Start your ServiceNow MCP server.

2. Open a browser window with the Inspector UI.

3. Allow you to view available tools and call them interactively.

Using the Helper Script (Windows)

For convenience, a inspector.ps1 script is provided:

.\inspector.ps1

Remote Deployment (Streamable HTTP)

The server can run as a remote MCP server over Streamable HTTP so cloud AI clients (Claude Desktop, claude.ai, Claude Code) can connect:

# Streamable HTTP on 0.0.0.0:8080 at /mcp, protected by a bearer token
MCP_AUTH_TOKEN=<random-secret> servicenow-mcp-http

Key environment variables:

See docs/DEPLOYMENT_EC2.md (local-only, not tracked in this repo) for a complete AWS EC2 free-tier deployment guide (Docker + Caddy with automatic HTTPS), client setup, OAuth upgrade path, and the scaling story.