call_summary
Aggregate Twilio call data by day, agent, or queue to get counts, talk time, and abandonment rate over a date range, with consistent duration labeling.
Instructions
Aggregate call data by day, agent, or queue over a date range. Returns counts, talk time, and abandonment rate. Duration fields always carry their source label — CDR and TaskRouter numbers are never mixed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| end_date | Yes | End of range (YYYY-MM-DD or ISO 8601). Interpreted in the given timezone. | |
| group_by | No | Aggregate by day, agent, or queue. | day |
| timezone | No | IANA timezone. Defaults to UTC. | |
| start_date | Yes | Start of range (YYYY-MM-DD or ISO 8601). Interpreted in the given timezone. |