Search and filter Twilio call records by date range, phone number, direction, status, minimum duration, or agent. Returns rows plus a pagination cursor. Duration fields are labeled with their source and measurement definition — CDR duration (ring to hangup) and TaskRouter talk time (agent audio open) are never conflated.

Get full detail for a single call by SID, including child legs. Both CDR duration (ring to hangup) and TaskRouter talk time (agent audio open) are returned with explicit source labels.

Get recording metadata for a call: signed URL with expiry, duration, and transcript if available. Never returns audio bytes.

List the TaskRouter worker roster with each agent's current activity status.

Get activity history and reservation history for a single TaskRouter worker over a time window. Includes summary statistics with explicitly labeled duration sources.

Aggregate call data by day, agent, or queue over a date range. Returns counts, talk time, and abandonment rate. Duration fields always carry their source label — CDR and TaskRouter numbers are never mixed.