precedents_for
Find earlier tickets that resemble a named ticket to uncover past problems and resolutions. Use it when a user references a specific ticket, and limit results by source when needed.
Instructions
Earlier tickets resembling an indexed ticket, e.g. helpdesk thread 18342 or PROJ-42.
Prefer this to similar_tickets whenever the user names a ticket. The ticket's title and
description are the query, and only tickets created before it are returned, without
the ticket itself and tickets its title names. Pass `source` only when the key exists
in several sources; `only_source` restricts the results to one source.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| key | Yes | ||
| limit | No | ||
| source | No | ||
| only_source | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||