get_ticket
Retrieve a single support ticket along with its complete comment thread using its ticket ID.
Instructions
Get a single ticket with its full comment thread.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes | The Ticksy ticket ID |
Retrieve a single support ticket along with its complete comment thread using its ticket ID.
Get a single ticket with its full comment thread.
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes | The Ticksy ticket ID |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations exist, so description carries full burden. It indicates a read operation returning ticket with comments, but does not disclose response structure, authentication needs, or rate limits. Adequate but not detailed.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Single sentence, front-loaded, zero wasted words. Perfectly concise.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple read tool with one parameter and no output schema, the description is mostly complete. It explains what it returns (ticket with comments). Could be improved by hinting at response structure or scope, but generally sufficient.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Only one parameter (ticket_id) with 100% schema coverage. Description adds 'the Ticksy ticket ID', which duplicates schema. Baseline 3 applies as schema already documents it well.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the verb 'Get' and the resource 'a single ticket', and specifies inclusivity of 'full comment thread', distinguishing it from sibling tools like get_ticket_comments and list_* tickets.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance is provided on when to use this tool versus alternatives such as get_ticket_comments or list_open_tickets. There is no mention of prerequisites or typical use cases.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
We provide all the information about MCP servers via our MCP API.
curl -X GET 'https://glama.ai/api/mcp/v1/servers/artkrsk/ticksy-mcp'
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