close_ticket
Close an open support ticket by providing its Ticksy ticket ID.
Instructions
Close an open ticket.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes | The Ticksy ticket ID |
Close an open support ticket by providing its Ticksy ticket ID.
Close an open ticket.
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes | The Ticksy ticket ID |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations indicate readOnlyHint=false, so the write nature is known. The description adds no behavioral details beyond the verb 'Close', such as side effects, irreversibility, or required permissions. With annotations providing minimal info, the description does not compensate.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is extremely concise (one sentence) and gets straight to the point. It is front-loaded and efficient, though it could incorporate a bit more context without becoming verbose.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the low complexity (single required parameter, no output schema), the description is minimally adequate. However, it lacks any behavioral or usage context that would help an agent understand the implications of closing a ticket.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 100%, with the 'ticket_id' parameter already described as 'The Ticksy ticket ID'. The tool description adds no extra meaning, so baseline 3 is appropriate.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the action ('Close') and resource ('an open ticket'), making the purpose immediately understandable. However, it does not differentiate from other ticket status-changing tools like 'reopen_ticket' in wording, though the verb 'close' is distinct.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description provides no guidance on when to use this tool, prerequisites (e.g., ticket must be open), or alternatives. It simply states the action without context, leaving the agent to infer usage from the name and schema.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
We provide all the information about MCP servers via our MCP API.
curl -X GET 'https://glama.ai/api/mcp/v1/servers/artkrsk/ticksy-mcp'
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