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Create Ticket

ticket.create

Creates a support ticket in the Cloudivo Ticket Engine by providing title, description, product, category, reporter, and source, with optional tags and priority to route and track issues effectively.

Instructions

Creates a ticket in the Cloudivo Ticket Engine.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
tagsNo
titleYes
sourceYes
productYes
categoryYes
priorityNo
reporterYes
descriptionYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
urlYes
successYes
ticketIdYes
ticketNumberYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It only states 'Creates a ticket' without mentioning side effects, return behavior, authentication, validation, or error handling. This is insufficient for a create operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, direct sentence that communicates the core purpose with no wasted words. It is appropriately concise for the simple action it describes.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite having an output schema and a clear name, the description is too sparse for a tool with 8 parameters and no annotations. It lacks essential context about required fields, parameter meanings, and expected behavior, making it incomplete for an agent to reliably use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description does not mention any parameters or their meanings. The tool has 8 parameters (6 required), but the description adds no semantic value to help an agent understand how to populate them correctly.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Creates a ticket') and the specific resource ('Cloudivo Ticket Engine'). It distinguishes itself from the only sibling tool (system.health) by being explicitly about ticket creation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives, or any context about prerequisites or exclusions. The only sibling tool (system.health) is unrelated, but no usage direction is given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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