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Voryn-Software

ServiceTitan MCP Server

list_customers

Retrieve a list of customers with optional filters by name or active status.

Instructions

List customers. Optionally filter by name or active status.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
page_sizeNo
nameNo
active_onlyNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It fails to mention pagination (despite page and page_size parameters), default ordering, or other side effects beyond listing.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very concise (one sentence) but lacks important details. It is not verbose, but the brevity comes at the cost of completeness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has 4 parameters, no annotations, and no schema descriptions, the description is insufficient. It misses pagination behavior and does not differentiate from sibling list tools effectively. The output schema exists but does not compensate for missing usage context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 0% schema description coverage, the description should explain parameters. It covers name and active_only but omits page and page_size, leaving pagination behavior undocumented.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists customers and mentions optional filters. The resource name 'list_customers' is distinct from sibling get_* and other list_* tools, though it doesn't explicitly differentiate from them.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for listing customers with optional filters, but it does not provide explicit guidance on when to use alternatives like get_customer for single records or other list tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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