retrieve_booking
Find hotel reservations and resend confirmation emails to guests. Requires full name and verification (email, confirmation number, or card details) for secure access.
Instructions
Find a reservation and resend the confirmation email. This is the guest-facing lookup tool — it enforces identity verification before any reservation information is accessed or confirmation emails resent.
REQUIRED — must collect ALL of the following before calling:
Guest full name (first AND last name)
At least ONE verification factor: email address used when booking, OR hotel confirmation number, OR last 4 digits of the card used to book (must also provide check-in date when using card verification)
Do NOT call this tool until you have the guest's full name AND at least one verification factor. If the guest can't provide any verification factor, you cannot look up their reservation — explain that this is for the security of their booking.
Does NOT return booking details in conversation — confirmation is sent to the email on file to protect guest privacy. To cancel, use cancel_booking instead.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| first_name | Yes | Guest first name on the reservation | |
| last_name | Yes | Guest last name on the reservation | |
| confirmation_number | No | Hotel confirmation number | |
| No | Email address used when booking | ||
| last_four_card | No | Last 4 digits of the card used to book | |
| check_in_date | No | Check-in date (YYYY-MM-DD) — required with last_four_card |