cancel_booking
Cancel hotel reservations in the 1StayHotel Booking system. Requires guest name and confirmation number. Confirm with guest before proceeding as cancellations cannot be undone and may result in loss of payment for non-refundable rates.
Instructions
Cancel a hotel reservation. Cannot be undone.
REQUIRED — must collect ALL before calling:
Guest first name AND last name
Hotel confirmation number
Always confirm with the guest before proceeding. Remind them if the rate was non-refundable — canceling means they lose the full amount.
To change dates: search for new dates first, book the new reservation, THEN cancel the old one. Never cancel first — they could lose the room.
Cancellation confirmation is emailed to the address on file.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| first_name | Yes | Guest first name on the reservation | |
| last_name | Yes | Guest last name on the reservation | |
| confirmation_number | Yes | Hotel confirmation number |