lookup_booking
Verify guest identity and retrieve booking confirmation and summary using full name plus email, confirmation number, or last four card digits.
Instructions
Look up a reservation by verifying the guest's identity. Returns the confirmation number and booking summary in conversation.
Required before calling:
Guest full name (first and last)
At least one verification factor: email address used when booking, hotel confirmation number, or last 4 digits of the card used to book (check-in date also required for card verification)
Do not call this tool without the guest's full name and at least one verification factor. If the guest cannot provide any verification factor, their reservation cannot be looked up — this is for the security of their booking.
To resend the confirmation email, use resend_confirmation after verifying identity with this tool. To cancel, use cancel_booking.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| first_name | Yes | Guest first name on the reservation | |
| last_name | Yes | Guest last name on the reservation | |
| confirmation_number | No | Hotel confirmation number | |
| No | Email address used when booking | ||
| last_four_card | No | Last 4 digits of the card used to book | |
| check_in_date | No | Check-in date (YYYY-MM-DD) — required with last_four_card |