conversation_sentiment
Get sentiment analysis scores for any Genesys Cloud conversation. Returns numeric score from -100 to 100 and a positive, neutral, or negative label based on customer phrases.
Instructions
Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated based on customer phrases, categorized as positive, neutral, or negative. The result includes both a numeric sentiment score (-100 to 100) and an interpreted sentiment label.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| conversationIds | Yes | A list of up to 100 conversation IDs to retrieve sentiment for |