Enables AI assistants to detect and investigate e-commerce payment-fulfillment discrepancies, create durable escalation tickets, and track resolution status.
Enables AI agents to investigate commerce incidents where a payment was captured but no order was created, by checking payment/order status and creating or updating incident escalations for human review. It also provides tools to list open escalations and check escalation status, without ever taking automated corrective action.
Enables operations teams to diagnose and resolve stuck orders via natural-language queries. It provides evidence-based resolution proposals, but any state-changing action requires explicit human confirmation.
Enables AI agents to investigate and resolve e-commerce order exceptions like damages, lost shipments, refunds, and replacements through a unified interface with built-in guardrails.