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RareCloudio

@rarecloudio/mcp-server

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by RareCloudio

list_tickets

Retrieve your support tickets with details like subject, status, and department. Filter by status to check open tickets.

Instructions

List support tickets for the authenticated account: id, subject, status (open / awaiting-staff / awaiting-client / closed), department, last-updated. Use for "do I have any open tickets?".

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNoOptional filter on ticket status.
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided. Description states it lists tickets for authenticated account but omits details on pagination, ordering, or rate limits. Adequate for a simple list but could be more transparent.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence plus a usage hint. No wasted words, front-loaded with purpose and key fields.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers purpose, returned fields, and a usage example. No output schema but fields are described. Could mention pagination, but overall adequate for a simple list tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% for the only parameter 'status', so baseline is 3. The tool description does not add extra meaning beyond restating the status values.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clear verb 'list' and resource 'support tickets' with distinct fields enumerated. Distinguishes from siblings like get_ticket (single ticket) and create_ticket by listing multiple tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit use case 'do I have any open tickets?' but lacks contrast with other ticket list or search options. Still gives clear context for when to use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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