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RareCloudio

@rarecloudio/mcp-server

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by RareCloudio

close_ticket

Close a support ticket by providing its ID. Returns the updated ticket.

Instructions

Close a support ticket. Requires scope tickets:write. Plain write — not gated. id comes from list_tickets. Returns the updated ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesTicket id from list_tickets.
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. Discloses auth requirement and return value, but lacks details on side effects or failure conditions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Extremely concise (4 sentences) with no fluff. Every sentence adds value: action, auth, parameter source, return value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter tool without output schema, description covers key aspects. Lacks explanation of 'not gated' but otherwise complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers 100% with parameter description. Description reinforces same info without adding new semantics, meeting baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'close' and resource 'support ticket', distinguishing it from sibling tools like get_ticket, create_ticket, list_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit permission requirement ('tickets:write'), notes it's not gated, and tells parameter source from list_tickets. Does not explicitly state when not to use, but contextually clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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