Update ticket status
update_ticket_statusUpdate a support ticket's status to open, pending, or solved. Use confirm:true to execute; otherwise, it returns a preview of the change.
Instructions
Change a ticket's status (open, pending, or solved). Dry-run by default: returns a preview unless confirm:true is passed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | Yes | The new status to set: open, pending, or solved. | |
| confirm | No | Safety gate. Omit or false for a DRY RUN that changes nothing and returns a preview of what would happen. Pass true only after the human has approved, to actually execute the change. | |
| ticketId | Yes | The ticket id to update, like TK-1003. |