List support tickets currently in the 'open' state, worst priority first. Optionally filter by priority and cap the number returned.

Look up one customer by id or email and return their profile plus a summary of their invoices and tickets. Use this to investigate a specific account.

Search invoices with optional filters. Useful for spotting duplicate charges, overdue balances, or a customer's billing history.

A start-of-day operations snapshot: open tickets broken down by priority, count and dollar total of overdue invoices, and how many trials expire within 7 days. Takes no arguments.

Change a ticket's status (open, pending, or solved). Dry-run by default: returns a preview unless confirm:true is passed.

Extend a trial customer's trial end date by a number of days. Only works for customers whose status is 'trial'. Dry-run by default: returns a preview unless confirm:true is passed.

Refund a paid invoice. Fails if the invoice is not in 'paid' status (e.g. already refunded). Dry-run by default: returns a preview with the amount and customer unless confirm:true is passed.