support.reply_to_ticket
Reply to a customer support ticket to resolve it; the reply is sent to the customer's email and the ticket is marked as resolved.
Instructions
Send a reply to a customer support ticket. The reply is sent to the customer's email and the ticket is marked as resolved.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"ticket_id": "<ticket_id>",
"message": "<message>"
},
"name": "support.reply_to_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes | Ticket ID to reply to | |
| message | Yes | Reply message content |