pylon-mcp

MCP (Model Context Protocol) server for Pylon customer support platform.

Installation

corepack enable
pnpm install
pnpm run build

Configuration

1. Copy the example environment file:

   cp .env.example .env

2. Edit .env and add your Pylon API token:

   PYLON_API_TOKEN=your_api_token_here

You can generate an API token from the Pylon dashboard. Note: Only Admin users can create API tokens.

Usage

With Claude Desktop

Add to your Claude Desktop configuration (~/Library/Application Support/Claude/claude_desktop_config.json on macOS):

{
  "mcpServers": {
    "pylon": {
      "command": "node",
      "args": ["--env-file", "/path/to/pylon-mcp/.env", "/path/to/pylon-mcp/dist/index.js"]
    }
  }
}

With Claude Code

Add to your Claude Code MCP settings:

{
  "mcpServers": {
    "pylon": {
      "command": "node",
      "args": ["--env-file", "/path/to/pylon-mcp/.env", "/path/to/pylon-mcp/dist/index.js"]
    }
  }
}

Available Tools

Organization

• pylon_get_organization - Get information about your Pylon organization

Accounts

• pylon_list_accounts - List all accounts with pagination

• pylon_get_account - Get a specific account by ID

• pylon_create_account - Create a new account

• pylon_update_account - Update an existing account

• pylon_delete_account - Delete an account

• pylon_search_accounts - Search accounts with filters

Contacts

• pylon_list_contacts - List all contacts with pagination

• pylon_get_contact - Get a specific contact by ID

• pylon_create_contact - Create a new contact

• pylon_update_contact - Update an existing contact

• pylon_delete_contact - Delete a contact

• pylon_search_contacts - Search contacts with filters

Issues

• pylon_list_issues - List issues within a time range

• pylon_get_issue - Get a specific issue by ID

• pylon_create_issue - Create a new issue/ticket

• pylon_update_issue - Update an existing issue

• pylon_delete_issue - Delete an issue

• pylon_search_issues - Search issues with filters

• pylon_snooze_issue - Snooze an issue until a specific time

• pylon_get_issue_followers - Get issue followers

• pylon_update_issue_followers - Add/remove issue followers

Messages

• pylon_redact_message - Redact a message from an issue

Tags

• pylon_list_tags - List all tags

• pylon_get_tag - Get a specific tag by ID

• pylon_create_tag - Create a new tag

• pylon_update_tag - Update an existing tag

• pylon_delete_tag - Delete a tag

Teams

• pylon_list_teams - List all teams

• pylon_get_team - Get a specific team by ID

• pylon_create_team - Create a new team

• pylon_update_team - Update an existing team

Requirements

• Node.js 24+

• Pylon API token (Admin access required)

License

MIT