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JoseanMeonez

servicenow-mcp

by JoseanMeonez

Get record

servicenow_get_record
Read-only

Fetch a single ServiceNow record by table and sys_id. Optionally specify which fields to return.

Instructions

Fetch a single record by table and sys_id.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sysIdYessys_id of the record (32 chars)
tableYesTable name, e.g. "incident"
fieldsNo
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations include readOnlyHint=true, and description states 'Fetch', which is read-only. No additional behavioral details beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, no wasted words. Front-loaded with action and key constraints.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read tool with annotations and three parameters, the description is mostly complete. Lacks guidance on fields usage and error scenarios, but sufficient for basic use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Description only mentions table and sys_id, ignoring the optional 'fields' parameter. Schema provides descriptions for the two required parameters but not for fields. The description adds no extra meaning beyond the schema for the covered parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'Fetch a single record by table and sys_id', which is specific verb+resource. It distinguishes from sibling tools like servicenow_query_records (query) and servicenow_get_aggregate.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use vs alternatives. Implied by purpose, but lacks when-not-to-use and alternative tool names.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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