servicenow-mcp
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| SN_BASE_URL | Yes | Instance URL, e.g. https://dev12345.service-now.com | |
| SN_PASSWORD | Yes | Basic Auth password | |
| SN_USERNAME | Yes | Basic Auth username | |
| SN_MCP_MAX_LIMIT | No | Hard ceiling on any requested limit | 500 |
| SN_MCP_ALLOW_WRITES | No | Register write tools | false |
| SN_MCP_DEFAULT_LIMIT | No | Default query page size | 50 |
| SN_MCP_REQUEST_TIMEOUT_MS | No | Per-request timeout | 30000 |
| SN_MCP_REQUIRE_UPDATE_SET | No | Refuse writes while current update set is Default | true |
| SN_MCP_RETRY_MAX_ATTEMPTS | No | Attempts for 429/5xx responses | 3 |
Instructions
Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.
This server publishes no instructions, or was last inspected before Glama recorded them.
Capabilities
Features and capabilities supported by this server
Protocol revision2025-11-25
| Capability | Details |
|---|---|
| tools | {
"listChanged": true
} |
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| servicenow_query_recordsA | Query a ServiceNow table with an encoded query. Returns records plus pagination info (limit is capped at 500). |
| servicenow_get_recordA | Fetch a single record by table and sys_id. |
| servicenow_get_aggregateB | Run the Aggregate/Stats API on a table: count, avg/sum/min/max, optionally grouped. |
| servicenow_get_table_schemaB | List fields of a table from sys_dictionary, including inherited fields from parent tables. |
| servicenow_get_current_update_setA | Show the authenticated user's current update set on the instance. |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
TDQS
Scored across 5 tools
Each tool targets a distinct ServiceNow operation: aggregation, user update set, single record retrieval, table schema, and query. There is no ambiguity between them.
All tools use the 'servicenow_' prefix and follow a verb_noun pattern (get_aggregate, get_record, etc.). However, 'query_records' deviates from the 'get_' prefix, causing minor inconsistency.
With 5 tools, the server is well-scoped for a basic ServiceNow integration. Each tool serves a clear purpose without unnecessary bloat or missing essentials.
The tool set covers read operations (query, get, schema, stats) and user update set retrieval but lacks any write operations (create, update, delete). This is a significant gap for a full CRUD surface.