Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a tool with no annotations, no output schema, and presumably returning case details, the description is incomplete. It doesn't explain what 'details' includes, the response format, error conditions, or authentication requirements. Given the complexity of case data in this system (with sibling tools for case attributes, priority, status, etc.), more context is needed.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.