firestarter_seller_disputes
View and resolve disputes on orders you're selling. List open disputes, then issue a full refund, contest the claim, or propose a split refund.
Instructions
View and resolve disputes on orders the user is SELLING (their own catalog/store). This is the SELLER side only. If the user is asking about something they BOUGHT — 'is there a dispute on my order?', a purchase that didn't arrive or arrived wrong — use firestarter_disputes instead. Call with NO arguments to list open disputes on the seller's sales (each shows its dispute_id). To act on one, pass dispute_id plus an action: 'refund' (refund the buyer in full and lift the escrow freeze), 'contest' (reject the claim and state your case), or 'split' (propose a partial refund - include buyer_pct and seller_pct that sum to 100). Use when a seller mentions a dispute, complaint, refund, chargeback, or return on something they sell.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| action | No | What to do with the dispute: 'refund' = full refund to the buyer; 'contest' = reject the claim; 'split' = propose a partial refund (also set buyer_pct + seller_pct). | |
| buyer_pct | No | For action 'split': percent refunded to the buyer. buyer_pct + seller_pct must equal 100. | |
| reasoning | No | Optional note explaining the decision, recorded on the dispute and shown to the buyer. | |
| dispute_id | No | Dispute ID to act on (disp_...). Omit to list all disputes. | |
| seller_pct | No | For action 'split': percent the seller keeps. buyer_pct + seller_pct must equal 100. |