firestarter_disputes
Check and open disputes on orders you bought. File for missing, damaged, or not-as-described items, then respond by messaging, accepting or countering offers, or escalating to Firestarter.
Instructions
For BUYERS: open, check, and resolve disputes on orders the user BOUGHT. Use this whenever a buyer asks 'is there a dispute on my order?', wants to open a dispute (item never arrived, arrived damaged / wrong / not as described), or needs to respond to one — post a note or photo, accept / reject / counter the seller's partial-refund offer, withdraw, or escalate to Firestarter. Call with NO arguments to list the buyer's disputes; pass an order's execution_id (exec_…) to check whether THAT order has a dispute; pass a dispute_id (disp_…) to see the full thread. This is the BUYER side — for disputes on orders the user is SELLING, use firestarter_seller_disputes instead.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| type | No | For 'open': the category of problem. Use 'not_received' when the order never arrived. Defaults to 'not_as_described'. | |
| action | No | What to do. OMIT to list the buyer's disputes, or to view one (pass dispute_id, or execution_id to look up the dispute on that order). 'open' = file a new dispute (needs execution_id + reason). 'message' = post a note and/or photo to the thread (needs dispute_id or execution_id, plus message and/or image_base64). 'accept' / 'reject' = respond to the seller's split offer (offer_id optional — defaults to the latest pending seller offer). 'counter' = propose your own split (needs buyer_pct + seller_pct). 'withdraw' = drop the dispute. 'escalate' = ask Firestarter to review. | |
| reason | No | For 'open': what went wrong, in the buyer's words (e.g. 'Package never arrived, tracking stuck for two weeks'). Also used as the optional note on a 'counter' or 'escalate'. | |
| message | No | For 'message': the text to post to the dispute thread. | |
| offer_id | No | For 'accept' / 'reject': the specific offer id to respond to. Omit to act on the latest pending seller offer. | |
| buyer_pct | No | For 'counter': the percent YOU (the buyer) would be refunded. buyer_pct + seller_pct must equal 100. | |
| dispute_id | No | Dispute id (disp_…). Identifies which dispute to view or act on for message / accept / reject / counter / withdraw / escalate. | |
| seller_pct | No | For 'counter': the percent the seller keeps. buyer_pct + seller_pct must equal 100. | |
| execution_id | No | Order / execution id (exec_…). Required for 'open'. With no action, pass this to check whether a specific order has a dispute. May also stand in for dispute_id on actions — the dispute on that order is looked up. | |
| image_base64 | No | For 'message': an optional evidence photo as a base64 data-URI ('data:image/jpeg;base64,…'). It is uploaded and attached to the message. |