# FAQ - Grok Website / Apps
While the documentation is mainly meant for API users, here are commonly asked questions for consumer-facing Grok website and apps.
## Account
### How do I create a Grok account?
Visit grok.com and sign up with:
- Email address
- X (Twitter) account
- Google account
### Is the Grok account the same as xAI API account?
Yes, the account is shared between Grok and xAI API, but **billing is separate**.
### How do I connect my X account?
1. Go to Grok Website Settings
2. Click "Connect X Account"
3. You'll be taken to X's SSO page
4. Authorize the connection
5. Your X account becomes a sign-in method
## Subscription
### What Grok plans are available?
- **Free**: Basic access with limits
- **SuperGrok**: Enhanced access and features
- **Grok Business**: Team features
- **Grok Enterprise**: Organization features
### Does X Premium include Grok?
X Premium may include Grok access, but this is separate from xAI API. X Premium purchases won't affect your xAI API service status.
### How do I upgrade my plan?
Go to grok.com → Settings → Subscription and select your desired plan.
## Features
### What can Grok do?
- Answer questions
- Analyze images
- Search the web
- Search X posts
- Generate images
- Code assistance
- File analysis
### Can Grok access the internet?
Yes, Grok has built-in web search and X search capabilities for real-time information.
### Can Grok see images?
Yes, you can upload images or share URLs for Grok to analyze.
## Privacy
### Are my conversations private?
Your conversations are private to your account. Review the privacy policy for full details.
### Does Grok learn from my conversations?
Review xAI's privacy policy for information about data usage.
### How do I delete my conversation history?
Go to Settings → Privacy → Delete History.
## Troubleshooting
### Grok isn't responding
- Check your internet connection
- Try refreshing the page
- Check status.x.ai for outages
- Clear browser cache
### I'm getting rate limited
Free tier has usage limits. Consider upgrading for higher limits.
### Image upload isn't working
- Check file size (max limit applies)
- Supported formats: JPG, PNG
- Try a different browser
## Mobile Apps
### Is there a Grok mobile app?
Check the App Store (iOS) and Google Play (Android) for official Grok apps.
### Can I use Grok on mobile web?
Yes, grok.com works in mobile browsers.
## Integration
### Can I use Grok in other apps?
For integration needs, use the xAI API. See docs.x.ai for developer documentation.
### Is there a browser extension?
Check the official xAI/Grok channels for extension availability.
## Support
### How do I report a bug?
Use the feedback option in Grok or contact support@x.ai.
### How do I request a feature?
Share feedback through the Grok interface or contact support.
## Security
### Is Grok safe to use for sensitive topics?
Grok is designed for general assistance. Avoid sharing highly sensitive personal information.
### Is Grok affiliated with any cryptocurrency?
**No.** xAI is not affiliated with any cryptocurrency. Be aware of scam websites unlawfully using the xAI name and logo.
