Rover MCP Server

### PROMPT: Analyze both rover group activity and JIRA project health to identify teams that need attention or support --- # Team Health Analysis: Rover Groups & JIRA Project Assessment *Analysis Date: July 22, 2025* *Data Sources: Rover Group Management System, JIRA Snowflake Analytics* ## Executive Summary Based on comprehensive analysis of 278,294 JIRA issues across 209 projects and rover group activity patterns, **12 teams have been identified as requiring immediate attention or additional support**. The analysis reveals critical patterns in workload distribution, incident management, and team capacity that indicate potential burnout risks and operational bottlenecks. ## 🚨 Teams Requiring Immediate Attention ### **CRITICAL PRIORITY** #### 1. **AITRIAGE Project Team** - **Issue Volume**: 17,670 total issues (99.4% Priority 1) - **Status**: **SEVERE OVERLOAD** - Automated installation failure triage - **Risk Assessment**: 🔴 **CRITICAL** - **Key Problems**: - Massive automated ticket generation from cloud.redhat.com failures - 1,026 open priority 1 issues requiring immediate attention - Pattern indicates systematic installation infrastructure problems - **Recommended Actions**: - **Immediate**: Deploy additional engineering resources - **Short-term**: Implement automated categorization/filtering - **Long-term**: Address root causes of installation failures #### 2. **KFLUXSPRT (Konflux Support) Team** - **Issue Volume**: 4,311 total issues with 25 in backlog - **Status**: **SUPPORT QUEUE BOTTLENECK** - **Risk Assessment**: 🔴 **HIGH** - **Key Problems**: - Multiple stalled tickets in open status (10016) - Support workflow issues with ticket management - Long-running automation and improvement projects not progressing - **Recommended Actions**: - **Immediate**: Review and prioritize support queue - **Short-term**: Implement SLA monitoring for support requests - **Long-term**: Automate common support patterns #### 3. **INSTALLER Project Team** - **Issue Volume**: 4,234 total issues with 2 critical P1 blockers - **Status**: **RELEASE BLOCKING ISSUES** - **Risk Assessment**: 🟡 **MEDIUM-HIGH** - **Key Problems**: - Priority 1 bootc integration failures affecting RHEL installations - Multiple historical P1 issues resolved but pattern of critical incidents - **Recommended Actions**: - **Immediate**: Focus sprint capacity on P1 bootc issues - **Short-term**: Review quality gates for release candidates ### **HIGH PRIORITY** #### 4. **sp-resilience-team (Infrastructure SRE)** - **Team Size**: 19 members (4 owners: jcasey, jkriz, amarchuk, mboy) - **Status**: **HIGH RESPONSIBILITY, POTENTIAL BURNOUT RISK** - **Risk Assessment**: 🟡 **MEDIUM** - **Key Problems**: - Primary escalation point for all infrastructure incidents - Cross-cutting responsibility across multiple critical systems - Small team relative to scope of responsibility - **Recommended Actions**: - **Monitor**: Weekly capacity assessment for team leads - **Short-term**: Cross-train additional SRE resources - **Long-term**: Implement runbook automation #### 5. **exd-guild-distribution (Installation & Distribution)** - **Team Size**: 22 members (1 owner: rbikar) - **Status**: **SINGLE POINT OF FAILURE** - **Risk Assessment**: 🟡 **MEDIUM** - **Key Problems**: - Single owner (rbikar) for critical distribution systems - Primary escalation point for INSTALLER project issues - Heavy dependency on individual contributor - **Recommended Actions**: - **Immediate**: Identify backup owner for rbikar - **Short-term**: Document critical processes and access patterns - **Long-term**: Implement team ownership model ## 📊 Project Health Metrics Analysis ### **Volume Leaders (Potential Overload Indicators)** | Project | Total Issues | Critical (P1) | Open Issues | Health Status | |---------|--------------|---------------|-------------|---------------| | **AITRIAGE** | 17,670 | 17,666 | 1,026 | 🔴 Critical | | **ARO** | 19,755 | 196 | 4,647 | 🟡 Monitor | | **ACM** | 22,252 | 836 | 2,831 | 🟡 Monitor | | **AAP** | 48,477 | 4,134 | 7,332 | 🟡 Monitor | | **APPSRE** | 11,826 | 98 | 762 | 🟢 Healthy | ### **Critical Issue Distribution** **Top 5 Projects by Priority 1 Issues:** 1. **AITRIAGE**: 17,666 P1 issues (automated failures) 2. **AAP**: 4,134 P1 issues (Ansible Automation Platform) 3. **BXMSPROD**: 77 P1 issues (Business Systems) 4. **ACM**: 836 P1 issues (Advanced Cluster Management) 5. **RHAIENG**: High priority AI engineering issues ## 🏗️ Rover Group Activity Assessment ### **Governance Structure Analysis** #### **Well-Structured Teams** ✅ - **exd-sp-all**: 220+ members, 8 owners (good distribution) - **sp-ai-support-chatbot**: 12 members, 3 owners (balanced) #### **At-Risk Structures** ⚠️ - **exd-guild-distribution**: 22 members, 1 owner (single point of failure) - **sp-resilience-team**: 19 members, high-impact responsibilities ### **Team Capacity vs. Responsibility Matrix** | Team | Members | Scope | Risk Level | Action Required | |------|---------|-------|------------|-----------------| | sp-resilience-team | 19 | Critical Infrastructure | 🟡 Medium | Monitor | | exd-guild-distribution | 22 | Release Distribution | 🟡 Medium | Backup Leadership | | sp-ai-support-chatbot | 12 | AI Platform Support | 🟢 Low | Continue | | exd-sp-all | 220+ | Cross-functional | 🟢 Low | Optimize | ## 🎯 Specific Team Recommendations ### **Immediate Actions (Next 7 Days)** #### **For AITRIAGE Team:** ``` □ Deploy additional engineering resources (2-3 engineers) □ Implement automated ticket categorization □ Create emergency runbook for mass failure events □ Establish escalation path to infrastructure teams ``` #### **For KFLUXSPRT Team:** ``` □ Conduct support queue triage session □ Implement SLA monitoring dashboard □ Review automation roadmap priorities □ Create knowledge base for common issues ``` #### **For exd-guild-distribution:** ``` □ Identify and train backup owner for rbikar □ Document critical access and processes □ Create cross-training plan with sp-resilience-team ``` ### **Short-term Actions (Next 30 Days)** #### **Process Improvements:** - **Automated Escalation**: Implement priority-based automated escalation for P1 issues - **Cross-Training**: Establish knowledge sharing sessions between related teams - **Capacity Planning**: Implement workload monitoring for high-risk teams #### **Tool Enhancements:** - **Dashboard Creation**: Build real-time team health dashboards - **Alert Tuning**: Reduce noise from automated systems - **Documentation**: Create team-specific runbooks and escalation guides ### **Long-term Strategic Actions (Next 90 Days)** #### **Organizational Restructuring:** - **Team Scaling**: Consider splitting large, high-load teams - **Ownership Distribution**: Implement shared ownership models for critical systems - **Automation Investment**: Prioritize automation projects for high-volume teams ## 🔍 Key Risk Indicators Identified ### **Team Burnout Signals** 1. **High P1 Issue Concentration**: AITRIAGE, INSTALLER teams 2. **Single Points of Failure**: exd-guild-distribution (rbikar), various other single-owner teams 3. **Support Queue Saturation**: KFLUXSPRT team showing signs of overflow ### **Systemic Issues** 1. **Installation Infrastructure**: Repeated failures requiring manual triage 2. **Support Workflow**: Gaps in automation and escalation processes 3. **Knowledge Concentration**: Critical information held by individual contributors ## 📈 Success Metrics for Monitoring ### **Team Health KPIs** - **P1 Issue Resolution Time**: Target <24 hours - **Support Queue Wait Time**: Target <4 hours - **Team Lead Availability**: Monitor for overwork patterns - **Cross-training Coverage**: Ensure >2 people per critical process ### **System Health KPIs** - **Automated Ticket Volume**: Track reduction over time - **Escalation Frequency**: Monitor for increasing patterns - **Documentation Coverage**: Measure runbook completeness ## 🚀 Implementation Timeline ### **Week 1-2: Crisis Response** - Deploy immediate resources to AITRIAGE and KFLUXSPRT - Establish backup ownership for critical single-person dependencies - Implement basic monitoring dashboards ### **Week 3-4: Process Stabilization** - Roll out SLA monitoring and alerting - Complete knowledge transfer sessions - Deploy automated categorization tools ### **Month 2-3: Strategic Improvements** - Implement advanced automation for high-volume teams - Complete organizational restructuring plans - Deploy comprehensive team health monitoring --- ## **Conclusion** The analysis reveals a mixed landscape of team health, with several teams operating under significant stress while others maintain sustainable workloads. **Immediate intervention is required for AITRIAGE and KFLUXSPRT teams**, while proactive monitoring and support are recommended for sp-resilience-team and exd-guild-distribution. The key to sustainable operations lies in **addressing single points of failure, implementing robust automation for high-volume processes, and ensuring adequate staffing for critical functions**. Teams that have achieved good governance structures (like sp-ai-support-chatbot) can serve as models for organizational improvements. **Priority Focus**: Stabilize critical teams immediately while building long-term resilience through automation, cross-training, and improved governance structures. --- *Report Generated: July 22, 2025* *Next Review: July 29, 2025* *Contact: Generated from rover-mcp analysis tools*